Family Life Volunteer Retail Assistant (Beaumaris Store)

Do you love shopping and chatting to customers? Passionate about recycling? Or perhaps, looking for a way to connect with others or learn new skills? We are looking for friendly and enthusiastic volunteers at our new Beaumaris Op Shop to engage with the community!

If you have a few hours to spare each week and would like to:

• learn new skills;
• socially connect;
• make new friends, and'
• make a difference in your community, then come and join us!

Family Life has been working with vulnerable children, families and communities since 1970. At the core of our organisation is our vision to build capable communities, strong families and thriving children.

As an organisation we celebrate diversity and inclusion. We value, respect, and listen to people who are culturally and/or linguistically diverse, gender and sexually diverse and people with a disability.

Family Life has multiple Community Opportunity Shops located across the Bayside, Mornington Peninsula and Kingston regions of Melbourne. These community-hubs are vibrant spaces, each shop playing an important role in the lives of the community of which they are a part.

Family Life was founded by volunteers and they continue to play a key role in making a positive difference in supporting our community.

Position Objective
The Volunteer Retail Assistant helps raise funds to support Family Life’s services by assisting in the day-to-day operations of the Community Opportunity Shops.

Key responsibilities can include but are not limited to:

• Courteously accept donations from the public;
• Sort and clean donations according to processes and procedures;
• Replenish stock on the shop floor with merchandise as required;
• Provide exceptional customer service to members of the public;
• Process payments for the sale of goods;
• Maintain a safe and clean working environment;
• Demonstrate, understand and apply the Family Life principles

Supervision
The Volunteer Retail Assistant operationally reports to the Store Manager, or their delegate, who is responsible for assigning daily tasks.

Requirements

• 4 hours per week, days to suit (Monday to Sunday);
• Retail experience preferred, but not necessary;
• Enthusiastic and team player;
• Strong organisational skills;
• Good communication skills and customer friendly attitude;
• Punctual and reliable;
• Ability to take initiative and know when to take direction;
• Ability to work with people of a diverse background and with diverse needs;
• Willing to obtain Working with Children Check and undergo a police check (free to volunteers)

Training provided with the Volunteer Retail Assistant completing a Family Life Induction. Additionally, a role and site induction with instruction on processes and procedures will be provided by the Store Manager, or their delegate, on the first day.

You will be offered ongoing support to ensure you are comfortable and happy in your volunteer role.